Cash on Delivery (COD) Policy – PartsGuru

Thank you for choosing PartsGuru for your car parts needs. Please read our Cash on Delivery (COD) policy carefully before placing your order. This policy ensures a smooth and secure shopping experience for both buyers and our logistics team.

✅ COD Eligibility

• Available for delivery within India only.

• COD is applicable on orders valued below ₹29,000.

• COD may not be available on certain high-value, fragile, or imported items. In such cases, 100% advance payment will be required and will be clearly mentioned on the product page.

💰 Advance Booking Amount (Partial Prepayment)

To confirm your COD order and minimize the risk of returns or rejections, we require a small advance amount based on your total order value:

Note: For orders above ₹29,000, only prepaid payment options are available.

💳 Accepted Payment Methods for Advance Booking

You can pay the advance amount using any of the following methods:

• Google Pay

• PhonePe

• UPI QR Code

• Net Banking

Our team will share the UPI ID or payment link after you confirm your order.

📦 Why We Require an Advance Payment

The advance booking amount helps us cover the logistics cost in case a customer refuses to accept the parcel. This system ensures responsible ordering and helps us maintain low prices for all our customers.

🚚 Cash on Delivery (COD) Process

• Once the advance payment is received, your order is confirmed.

• The remaining balance of the product amount will be collected by the delivery agent at the time of delivery in cash only (unless otherwise mentioned).

• Please keep the exact amount ready at the time of delivery.

❌ Refusal of Parcel or Return to Origin (RTO)

• If the buyer refuses to accept the parcel, the advance booking amount will not be refunded as it covers handling and courier expenses.

🔄 Cancellation Policy

• Orders can be canceled within 24 hours of placement.

• In such cases, the advance booking amount will be refunded to your original payment method within 3–7 business days.

⏱ Delivery Timeframe

• We strive to deliver all orders within the estimated delivery window mentioned at checkout.

• Occasionally, delays may occur due to operational, courier, or regional constraints.

⚠️ Important Notes

• Certain electronic parts, high-value products, and special-order items are not eligible for COD. These products require 100% advance payment due to supplier policies or shipping constraints.

• You will be informed at the time of order if COD is not available for the selected product.

📞 Need Help? Contact Us

If you have any questions or concerns about your order or the COD process, please reach out to our support team:

📧 Email: contact@partsguru.in

Whatsapp: 9906104663

By placing an order with PartsGuru, you agree to the terms outlined in this COD policy. We appreciate your trust and look forward to serving you with quality parts and reliable service.

Happy Shopping with PartsGuru – Your Trusted Car Parts Partner! 🚗🔧✨