At PartsGuru, we strive to ensure your complete satisfaction with every purchase. That’s why we offer a hassle-free 10-day return policy. Please read the following terms and conditions carefully:

Eligibility:

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Initiating a Return: 

To initiate a return, please contact our customer service team within 10 days of receiving your order. You can reach us via email at contact@partsguru.in or through our website contact form.

Reasons for Return: 

We accept returns for the following reasons:

Product damage during shipping.
Parts mismatch (received the wrong part).
Defective or malfunctioning products.
Change of mind (subject to a restocking fee).

Return Process: 

Once your return request is approved, we will provide you with a return shipping label. Please package the item securely and ship it back to us within 10 days.

Refund Method:

Refunds will be issued via Google Pay or UPI online transfer to the original payment method used for the purchase. Please allow 3-5 business days for the refund to reflect in your account.

Refund Amount: 

The refund amount will be for the full purchase price of the item(s) minus any applicable restocking fees.

Restocking Fee:

 A restocking fee may apply for returns due to a change of mind or other non-defective reasons. This fee will be deducted from your refund.

Condition of Returned Items: Returned items must be in their original condition and packaging. We reserve the right to refuse returns that do not meet these criteria.

Exclusions:

Certain items, such as special orders or custom-made parts, may not be eligible for return. Please check the product description or contact us for more information.

Contact Us: If you have any questions or concerns about our return policy, please don’t hesitate to contact our customer service team. We’re here to help!

Thank you for choosing PartsGuru for your car parts needs. We appreciate your business!